WhatsApp is already where many UAE customers ask questions. A botflow routes common requests while keeping purchases on your store.
Start with clear menu options
Shop products, track an order, current offers, and talk to support cover most inbound messages. Each option should lead to a short path, not an endless tree.
Deep-link to mobile product pages
When someone picks a category, send links to fast, mobile-friendly product URLs on your site. Checkout and payment stay on the store you control.
Know when to hand over
Automations should escalate to a person for refunds, custom quotes, or angry customers. Capture the order number or phone number before transfer.
Botflow works best when it is wired to live inventory and order data—not a static FAQ.
